Where is local porch pickup?
A: We are located in north east Edmonton, in the community of Schonsee. Near Lago Lindo, between Crystallina and Cybecker and north of Brintnell.
How does porch pickup work?
A: When your order is ready, you will receive an automated message from the website. There is a contact number on there to message me. I will give you the exact address and schedule a time for you to pickup. All orders must be picked up within 48 hours of completion. Please do not drop by unannounced as we might be unavailable. If your package is not outside, please text me, do not ring the doorbell.
How long do orders typically take?
A: Please allow 3-10 days for completion of all current designs. While doing the sweater itself can be done quite quickly, I work on a first come, first complete basis with priority to my online orders. I have online orders on 4 channels so they get completed as they come in. Allow up to 10 days because I sometimes sell out of a certain colour or size before I get to your order. So 10 days allows me to replenish my stock, prepare your order and have it ready for you.
Customs can take 2 weeks+, depending on all of the above factors as well as the intricacy of your design.
How do customs work?
A: Please select the custom listing. Choose your colour sweatshirt, your size, and the writing colour. In the notes: please add, the writing you want on it, the sizing of the writing, the font, (you can reference designs I've already done) and if you want anything else on the sweatshirt. If you have an intricate custom, or something that needs to be designed from scratch, the price will likely increase and I will invoice you before I begin.
Alternatively, you can give me full creative control.
How do I wash my Zen Lion gear?
A: Please wash inside out with like colors, in cold wash, on a gentle cycle. Please hang to dry. Your garment will last longer if you follow these instructions.
*please do not wash for 48 hours after picking up your item as I sometimes have only just completed them and they need to set.*